Refund policy

Refunds and Returns

We have a 14/14 return policy, which means you have 14 days after receiving your item to request a return. Once the request is processed, you have an additional 14 days to send it back.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Damages and issues
Upon delivery, please inspect your order and contact us within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Your satisfaction is our #1 priority. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and place another order right away or, once the return is accepted. 

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on made to order items, sale items, gift cards, and deliveries to Australia; due to time restrictions and shipping delays. 

Costs
We charge a $7.99 fee for returns, specifically to cover a portion of your return shipping. We absorb the rest of the return shipping cost. This fee will be automatically be deducted from your refund once processed. 

 

How to submit a Return 

Step 1:
To start a return you can use the from provided on the Start a Return page. 
OR start the return from within your Accounts page, if you have one. 

Step 2:
Once your return is accepted, we’ll send you instructions with a prepaid shipping label you can just pop into the mail. 

Step 3:
Send the item back within 14 days. (The item must scan once with the shipping provider within that time) 

Please do not send an item back without submitting a return ticket first, as Items sent back to us without doing so will not be accepted, and returned to sender. 

You can always contact us with any questions at help@adderandore.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know once the refund was approved.  Next, you’ll be automatically refunded for your purchase on your original payment method within 10 business days, minus the $7.99 return shipping fee.

Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at help@adderandore.com.